Work Request Dashboard

Dashboard to track work requests

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By

AnyDB

The Work Request Dashboard provides a centralized view of all incoming work requests, categorized by type, status, and priority. Designed for operations and maintenance teams, it aggregates real-time metrics across requests to help teams prioritize, resolve, and manage work efficiently.

Suitable for

Operations & Logistics

Description

This dashboard pulls in data from related Work Request documents and computes live status counts across different dimensions—such as whether a request is New, Open, In Progress, Waiting, or Closed.

It tracks total request volume, resolution progress, and categorizes each by type (Major/Minor), priority level (1–3), and state (e.g., Duplicate, Rejected). Each tile in the dashboard reflects a real-time formula that evaluates the current state of the underlying request documents.

Key Data Stored

  • Total Requests – Total number of linked work requests.
  • Total Open – Sum of all non-closed request states.
  • Request States Tracked:
    • New
    • Open
    • In Progress
    • Waiting
    • In Verification
    • Closed
    • Duplicate
    • Rejected
  • Request Priorities:
    • Priority 1
    • Priority 2
    • Priority 3
  • Request Types:
    • Major
    • Minor
  • Child Table: Linked to detailed work requests using the Work Request template.

Business Use Cases

  • Maintenance Ops – Monitor new and unresolved work tickets across facilities or equipment.
  • IT & Helpdesk – Track and classify internal support issues by priority and resolution state.
  • Manufacturing – Prioritize production-line disruptions or repair needs.
  • Facilities Teams – Central view of repair, safety, and upgrade requests.
  • Service Teams – Analyze volumes by priority to optimize response efficiency.

Why This Template is Powerful

  • Automated Metrics – Live counts by type, priority, and status without manual effort.
  • Clear Visual Cues – Color-coded indicators help identify urgent or overdue items.
  • Works with Linked Records – Aggregates data from individual request records in real-time.
  • Scalable – Add or modify states and categories without reworking the dashboard.
  • Operational Insight – Teams can spot bottlenecks or surges in certain types of work instantly.

This dashboard brings structure, clarity, and accountability to how organizations track and act on incoming work requests.